Privacy Policy

This Privacy Policy governs the manner in which the author(s)/Owner(s) of quilllake.ca collects, uses, maintains and discloses information collected from users (each, a “User”) of this website.

What data this website may collect about you, for what purpose, and on what grounds is it processed

Personal identification information

This website may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit this site, register on the site, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources that are available on this website. This website will collect personal identification information from Users only if they voluntarily submit such information to quilllake.ca. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Personal data means any information capable of identifying an individual. It does not include anonymized data.

This website may process the following categories of personal data about you:

Communication Data includes any communication that you send to this website whether that be through the contact form on the website, through email, text, social media messaging, social media posting or any other communication that you send to this website’s author/owner. This website processes this data for the purposes of communicating with you, for record-keeping and for the establishment, pursuance or defence of legal claims. This website’s lawful ground for this processing is this website’s owner’s legitimate interests which in this case are to reply to communications sent to her, to keep records and to establish, pursue or defend legal claims.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and card details. This website processes this data to supply the goods and/or services you have purchased and to keep records of such transactions. The lawful ground for this processing is the performance of a contract between you and this website’s author/owner and/or taking steps at your request to enter into such a contract.

User Data includes data about how you use this website and any online services together with any data that you post for publication on this website or through other online services. The author/owner of quilllake.ca process this data to operate this website and ensure relevant content is provided to you, to ensure the security of this website, to maintain backups of the website and/or databases and to enable publication and administration of the website, other online services and business. The lawful ground for this processing is the legitimate interests which in this case are to enable the author/owner of quilllake.ca to properly administer the website and their business.

Technical Data that includes data about your use of this website and online services such as your IP address, your login data, details about your browser, length of visit to pages on the website, page views and navigation paths, details about the number of times you use this website, time zone settings and other technology on the devices you use to access the website. The source of this data is from the website’s analytics tracking system. The author/owner of this website processes this data to analyze your use of the website and other online services, to administer and protect the website author/owner’s business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of any advertising. The lawful ground for this processing is the legitimate interests which in this case is to enable the website author/owner to properly administer the website, business, and to increase business and to decide an appropriate marketing strategy.

this website author/owner may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and information to you, and to measure or understand the effectiveness of the information served to you. The lawful ground for this processing is legitimate interests. This website author/owner may also use such data to send other marketing communications to you. The lawful ground for this processing is either consent or legitimate interests (namely to increase business).

Sensitive Data

This refers to credit or debit card numbers, personal financial account information. This website’s author/owner does not collect Social Security numbers, Social Insurance Numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.

Where this website’s author/owner is required to collect personal data by law, or under the terms of the contract between yourself and quilllake.ca, and you do not provide them with that data when requested, they may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide quilllake.ca with the requested data, they may have to cancel a product or service you have ordered but if they do, you will be notified at the time.

quilllake.ca will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please refer to the contact information below. In case there is a need to use your details for an unrelated new purpose the author/owner of quilllake.ca will let you know and explain the legal grounds for processing.

This website may process your personal data without your knowledge or consent where this is required or permitted by law.

Information collected from third parties

From time to time, this website may receive Personal Information about you from third-party sources including partners, affiliates or affiliated services, or engage in joint marketing activities, and publicly available sources such as social media websites.

Non-personal identification information

This website may collect non-personal identification information about Users whenever they interact with this website. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to the Sites, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

This website uses “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. The author/owner of this website do not control and is not responsible for the content or practices of these other websites; nor does his website’s provision of such links constitute an endorsement of these other websites, their content, their owner, or their practices by the author/owner of this website. It is encouraged that you read the privacy notice of every website you visit.

How collected information is used

The author/owner of quilllake.ca collects and uses Users personal information for the following purposes:

To respond to client inquiries and requests

To personalize user experience. The author/owner of quilllake.ca may use information in the aggregate to understand how Users as a group use the services and resources provided on this Website.

To improve the Website. The author/owner of quilllake.ca continually strives to improve website offerings based on the information and feedback received from you.

To improve customer service. Your information helps the author/owner of quilllake.ca to more effectively respond to your customer service requests and support needs.

To send periodic emails. The email address Users provide will be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to any of the author/owner of quilllake.ca’s mailing lists, they will receive emails used to promote the author/owner of quilllake.ca and their services, that may include news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, there will be detailed unsubscribe instructions at the bottom of each email or the User may contact the author/owner of quilllake.ca directly.

Anti-spam and CASL compliance

This website author/owner does take measures to ensure compliance with all anti-spam laws in communications with you including the option to opt-out of any unwanted emails. For more information about Canada’s Anti-Spam Law please visit http://fightspam.gc.ca/.

How your information is protected

This website uses a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. This website’s author/owner adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on the Website. All Personal Information is protected using appropriate physical, technical and organizational measures.

Sharing your personal information

This website’s author/owner does not sell, trade, or rent Users’ personal identification information to others. This website’s author/owner may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with their business partners, trusted affiliates and advertisers for the purposes outlined above. This website’s author/owner may use third-party service providers to help operate their business and the Website or administer activities on behalfs of the author/owner of this website, such as sending out newsletters or surveys. This website’s author/owner may share your information with these third parties for those limited purposes provided that you have given us your consent.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, quilllake.ca never collects or maintains information through this website from those actually known to be under 13. If you believe that this website collected information about a child under 13, without parental consent, please use the contact information below to notify us so that information can be deleted.

INTERNATIONAL TRANSFERS

Although this website is not intended to target users from European Economic Area (“EEA”), please be advised that If you are located in the EEA, and chose to engage with this website by submitting your personal data, your data will be transferred outside the EEA.

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many, if not all of quilllake.ca’s third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, the owner of this website does their best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

This website will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

Where quilllake.ca uses certain service providers, the owner of this website may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

If quilllake.ca uses Canadian or US-based providers that are part of EU-US Privacy Shield, the author/owner of this website may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, the author/owner of this website may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data Security

This website has put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. This website also allows access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on the website owner’s instructions and they must keep it confidential.

Data Retention

This website will only retain your personal data for as long as necessary to fulfill the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for this website’s author/owner looks at its amount, nature and sensitivity, the potential risk of harm from unauthorized use or disclosure, the processing purposes, and if these can be achieved by other means and legal requirements.

In some circumstances, this website’s author/owner may anonymize your personal data for research or statistical purposes in which case this website’s author/owner may use this information indefinitely without further notice to you. 

Changes to this privacy policy

This website’s owner has the discretion to update this privacy policy at any time. It is encouraged that Users to quilllake.ca frequently check this page for any changes to stay informed about how quilllake.ca is helping to protect the personal information this website collects. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and its terms of service. If you do not agree to this policy, please do not use this website. Your continued use of this website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact the website owner/author via the contact methods provided on the website’s Contact page.

This document was last updated on June 14, 2022